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Common queries answered

Frequently asked Questions

Shipping times will vary according to the time of year but in general products will be shipped out within 4 business days and will arrive within 7-21 business days.  These time frames are estimates and not guarantees.

Unfortunately, we do not accept returns but if there is a problem with your order please contact customer support and we will be happy to assist you.  All products are guaranteed to be delivered free of damage or defect.  Items will be replaced at our discretion.  If you need to request an order cancellation please email support.

Please contact customer support to request a change in shipping address.

We do not provide tracking numbers.  You can email support for an update on order status.  Please make sure to allow time for delivery before inquiring about overdue orders.  Thank you!

We offer 24/7 USA based English speaking customer support via email.  You can use the form on this page to send us a message.

Not to worry.  Sometimes orders and shipping times are delayed.  If your order is overdue by 10 days or more please contact customer support for an update.  Thank you!

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